5.1 Collection and Payment

Once you have been notified that your order is ready, you must collect the Goods or accept delivery within 5 days and pay any outstanding balance shown on your invoice.

5.2 Failure to Collect or Accept Delivery

If you fail to collect the Goods or accept delivery within 21 days of being notified that your order is ready, we reserve the right to cancel your order, retain any deposit paid, and resell the Goods without further liability.

5.3 Storage Charges

If the Goods are not collected or accepted for delivery within 5 days of the notification that they are ready, we reserve the right to apply reasonable storage charges until collection or delivery takes place.

5.4 Delivery in Installments

We may deliver your order in one complete shipment or in multiple installments, and we reserve the right to deliver earlier than the estimated delivery date. You agree to accept such deliveries.

5.5 Delays to Installment Deliveries

A delay in the delivery of one installment does not entitle you to cancel the remainder of the order or terminate the Contract.

5.6 Delivery Arrangements

The delivery date, time, and location will be agreed between you and the Company prior to dispatch.

5.7 Damaged Goods in Transit

If the Goods are received in a damaged condition, you must notify both the Company and the carrier in writing within 3 days of delivery. A formal written claim must then be submitted within 7 days of receipt.

5.8 Lost Goods or Delayed Deliveries

If the Goods are lost in transit or significantly delayed, you must notify both the Company and the carrier within 7 days of the invoice date and submit a written claim within 14 days.

5.9 Estimated Delivery Times

Any delivery dates or times provided by the Company are estimates only and are not guaranteed unless expressly confirmed in writing. The Company shall not be liable for any delays beyond its reasonable control.

5.10 Delivery Charges

Delivery charges will be added to your order unless otherwise agreed in writing. Where delivery is included within the quotation, the Company reserves the right to determine the most appropriate delivery route. Any special delivery requirements requested by the Customer may result in additional charges.

5.11 Partial Deliveries

The Company reserves the right to make partial deliveries and invoice separately for each completed delivery unless otherwise agreed in writing.

5.12 Storage for Delayed Acceptance

Where you are unable or unwilling to accept delivery when the Goods are ready, the Company may arrange storage at its own premises or a third-party facility. All storage costs, insurance, and associated risks shall be your responsibility.

5.13 Incorrect Orders

Where Goods have been ordered incorrectly by the Customer, a 20% restocking fee will apply if the Company agrees to accept the return.

5.14 Returns of New Goods

Returns of new Goods will only be accepted with the Company's prior written approval. Goods must be returned unused, undamaged, in their original packaging, and in a condition suitable for resale. Approved returns will be subject to a 20% re-handling and administration charge.

By placing an order with the Company, you acknowledge that you have read, understood, and agreed to the above Collection, Delivery, and Return Terms.